Contact Paweno

We would love to hear from you.

For product questions, order support, delivery questions, care guidance, privacy requests, or general feedback, contact Paweno. We aim to reply within 2 business days, although carrier investigations or complex requests may take longer.

Need to reach us?

Email samuelayala2845@hotmail.com.

Order support

Please include your order number when asking about an existing order. For product questions, include the item name and the pet's approximate size or routine so we can give a more useful answer. For damage or defect reports, include clear photographs if possible.

Keep payment details private

Please do not send full payment card numbers, passwords, or other sensitive information by email or through a contact form.